Customer Care & Purchase Guidelines
We’re committed to providing a smooth shopping experience and well-crafted pieces you’ll enjoy wearing. To help you shop confidently, please take a moment to review the following guidelines.
Orders & Processing
All orders are processed within 2–4 working days. Once shipped, a tracking number will be sent to you via email or SMS. Kindly ensure that all delivery details provided at checkout are accurate, as we are unable to amend orders once they are confirmed.
Product Care
Each piece is thoughtfully crafted using delicate materials. To preserve its quality and ensure long-lasting wear, we recommend the following care guidelines:
- Avoid exposure to moisture, perfumes, lotions, and harsh chemicals, as these may cause tarnishing or damage.
- Store items in a dry, cool environment—ideally in a soft pouch or box, away from direct sunlight.
- Clean gently with a soft, lint-free cloth after each use to remove natural oils and maintain its shine.
- Remove accessories before showering, swimming, or engaging in physical activities.
With proper care, your pieces will remain a beautiful part of your collection for years to come.
Refund & Exchange Policy
Please note that the earrings are non-refundable and non-exchangeable due to hygiene reasons. We encourage you to reach out before purchasing if you have any questions.
If you have any inquiries regarding our products, care tips, or order information, please feel free to get in touch. We’re here to help and always happy to assist.
contact us via instagram @theantecedent.store